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Description
Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close SalesIn this revised edition of her best seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer focused, dialogue selling. Featuring real world dialogue samples, helpful dos and don'ts, self tests, checklists, and other useful tools, this guide offers insight on every aspect of face to face selling, from the initial introduction through the needs identification and the negotiation of terms and
In this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer-focused, dialogue selling. Featuring real-world dialogue samples, helpful dos and don'ts, self-tests, checklists, and other useful tools, this guide offers insight on every aspect of face-to-face selling, from the initial introduction through the needs identification and the negotiation of terms and price to the successful close, with prime emphasis on the six critical skills necessary to the dialogue-driven sales call: presence, rapport building, questioning, listening, product positioning, and checking.Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 09/22/1997
ISBN: 9780070525580
Pages: 272
Weight: 0.86lbs
Size: 9.08h x 6.16w x 0.77d
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4.8 ★★★★★
Based on 447 reviews
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Product Reviews
★★★★★ 5
OH YEAH!👍🏻
Format: Kindle
I love to swim and this book was fantastic! Hope you have fun reading it to. My favorite character was Bree by the way
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 21, 2026
★★★★★ 5
Good for Raina Telgemeir fans
Format: Paperback
My 10-14 year olds loved this book. It’s a great story. They also really liked the Raina Telgemeir books.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 19, 2025
★★★★★ 4
3.5
Format: Kindle
A decent read, it wrestles a bit with a couple of different topics of anxiety, racism, family dynamics, sports, and friendship in fits and bursts. I guess my main critique was it felt a bit shallow (no pun intended) with most issues resolved rather quickly and easily once characters put their minds to it. The Hollyhoke's team also seemed to be pretty toxic making it a wonder why someone would want to go there other than that it's wealthy.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 28, 2023
★★★★★ 5
I really enjoyed this book of short stories
Format: Paperback
I loved this book. It was the first time
I ever read anything by Simone De Beauvoir.
It is difficult but I think the title story
was my favorite, watching the character go
down hill so rapidly and in such detail
showing her growing obession was oddly
relatable, her self hatred towards her body
towards the end of the story
I would not try and presume to state what the
"moral" of the story was... but that is exactly what I am
going to do about now
check it....................
I think that the main Character should have
developed a concept of self outside her marriage
her marriage was her identity and when that fell
apart she had nothing...no sense of self
it was a compelling read a little uncomfortable
but I like being a littel uncomfortable when I read............
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Reviewed in the United States on September 5, 2013
★★★★★ 4
Middle-aged women in crisis
Format: Paperback
Excellent writing, but rather depressing (but perhaps accurate?).
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 21, 2026
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